State Farm® Insurance Agent Katherine Jones

"Agent Katherine Jones, Thank you again for spending the time to discuss all of my options regarding life insurance in great length, as well as printing them out so I could review at home. Additionally, the information I obtained regarding financial planning is beyond helpful. Your knowledge through this process is priceless and your professionalism speaks volumes. It is definitely a one-stop shop for all of your insurance needs. I will be sure to recommend all of my friends and family."

"Rude and condescending. I called because I was interested in staying with State Farm for auto insurance and other services but switching agents due to poor service. The agent on the phone at this office made my experience even worse. He told me all agents are too busy at this time and I should try talking to my agent next week, even though I explained the poor service situation. Great way to make sure I drop State Farm altogether after being with them for 7 years. The high google reviews for this office are dubious."

"We have been loyal customers for many years. Since four weeks now we are leaving voicemails and email as we need to update information and have not received any response. Very disappointing. Edit: After leaving the initial response, Kathrine Jones called us right away (on a Sunday) and fixed all outstanding issues. We appreciate her dedication."

"Had one of Katherine Jones agents who took immediate initiative on figuring out the reasons and understanding of a significant increase on my monthly payment. Her name is Alexandra Sarvis and I was truly delighted with her service. In case you’re in the Pinellas county and in need of assistance or looking for a good car insurance; I highly recommend StarFarm Insurance with Katherine Jones, especially with Mrs.Sarvis on the team who can save your time and day, thank you Alexandra!"

"I spent years paying too much for my Auto insurance with Geiko and my father reccomended State Farm, specifically Kathrine Jones. I should of done this WAY sooner. Not only did SF instantly save me close to $100 per monthly payment, but they contact me throughout the year to search for additional discounts. Reddon and the team are absolutely great. We are very happy customers."

"Stopped by the office to assist our daughter in getting Renters Insurance set up for her new apartment. Brandon helped us, explained the coverage, got us the paperwork the complex needed, and made it quick and easy. Katherine stopped in and introduced herself and made my daughter feel comfortable and that Clearwater has friendly helpful people to make it ‘home’. Thank you!!!"

"If i could give 6 Stars, I would. Katherines office, has never failed me. They truly are always right there and ready for whatever, comes there way. Ive never had to wait for anything. This Team is always on top of it, they're SUPER STARS! Ive never had a better and personal experience with an insurance company. I truly feel like family. Thank you!"

"Tried to get a quote for homeowners insurance, and was told that I need to get a 4 point inspection. Got the inspection and then never received a quote, called after waiting a week and was told the agent was at lunch and would return my call. Never received a call so called again the next day and was told the agent was in training and again would call me that afternoon. Never received a call, so I called again that afternoon and left a message. That afternoon I finally received an email from the agent stating she would finish my quote that evening and send it over. Three days later and still nothing. I guess they just don’t want my business"

"Shopping for a better rate for our auto coverage. Called 3 local offices and Katherine Jones office was the only one that had an English speaking human answer. So happy with Paityn's terrific help in providing an excellent, more than competitive quote for our auto insurance. Switching to State Farm improved our coverage AND saved us $1,280 annually in auto insurance premiums over Progressive! She also gave us great recommendations on how to keep premiums at a low and coverage at a high. I am thrilled with the new rate and coverage and happy to know should I need to file a claim or work something out I can pop into the office and get some face to face answers and help. Refreshing!!!"

"Great experience. We are constantly reviewing our policy and making adjustments to make sure that we have the right coverage. Mr. Gilbert's responsiveness and follow through give us a piece of mind to know that those adjustments will be reflected in our coverage in timely fashion."

"Aly was a HUGE help in transferring my account over to Katherine Jones office!! Not only did she help make this transition a breeze but she walked me through every step of setting up my auto and home insurance. Very friendly staff at this location and I would HIGHLY recommend giving them a call if you use State Farm. Thank you ALY!!"

"UPDATE Jan 28th - Katherine did call after she saw the review, and after 2 phone calls and over an hour on the phone, she got someone in Billing to explain to me the charges that I had on my account. I still think it took way too long and too many phone calls to be able to give me an answer, but at least it's over with. If there are no issues in the future I'll edit the rating. I had State Farm for 7 years and never had an issue. Now that I came back under Katherine Jones, my bill goes up every other month. And every time I call to ask why I get a "more cars on the road" answer. Now I have called twice to ask about 3 charges of $57 on my account, and nobody can explain to me what this is for. I know it's the underwriters who make these changes, but it's up to my agent to explain the changes to me and give me a reason, and that is not happening. I am very frustrated about this. Everyone in the office is very nice to talk to and they always call back and try and help me out, but I still have not been given an answer to my actual question."