State Farm® Insurance Agent Katherine Jones

"My experience with State Farm and this agency in particular has been a nightmare. I was never advised of the Florida laws regarding seeking medical care within a specific timeframe if ever involved in any type of auto accident. I believe as a client this is/should be defined as a fiduciary duty of the agent to advise their clients so they are aware and because I was not advised, I was denied coverage after I was hit from behind while sitting at a stop light. The insurance company for the woman that hit me called me immediately the very next morning to let me know they could handle the claim on their side or I could call my agent. Having never been involved in any type of accident before, I took them up on their offer. Of course , they weren't about to advise me to seek medical care either but they were not my insurance company. If Katherine had educated me I would have known what to do. Ironically I did not experience any pain or discomfort for several weeks then I began experiencing excruciating severe pain in my right arm. Pain, to the point, I would just lay in bed and cry....I went to the Emergency room and at this point I found out my injuries were not covered by my State Farm auto insurance and the driver who hit me was not obligated to pay for my injuries because I had not seen a physician sooner per Florida law. I was in disbelief... how could my agent whom my husband and I believed was also a friend not tell us or educate us of this Florida law? This accident occurred February, 2019. In April, 2022 I was eligible for Medicare. You will never believe what happened next...... in June, 2023, State Farm filed a claim from 4 years earlier against my Medicare benefits... I did not even have Medicare when my accident occurred! Why in the world would State Farm file a claim 4 years after the accident occurred? I called the State Farm Claims Dept and they blamed this whole thing on Medicare.. Really?? Fess up and take responsibility for your own screw ups State Farm. I have been denied care due to this while experiencing internal bleeding. I called Katherine Jones agency to help me get this issue resolved and pushed thru the State Farms claims department so their claim could be closed and not continue to hinder the care I need. Surprise, surprise... no help again. Finally after 2 months I am finally getting it resolved and can once again receive the medical care I need...No one at State Farm cared that they screwed up or that I have had internal bleeding and was denied access to an MRI and colonoscopy due to State Farms screw up. Lastly, when the accident occurred and I was speaking to Katherine, I expressed to her how disappointed I was that she hadn't advised us of this nuance in Florida law. She made excuses which further frustrated me.. Again, fess up and take responsibility! I shared with her I would not be renewing my auto policy with her. The very next thing she did was call my husband and tell him I was cancelling my auto policy and she hoped he wasn't cancelling his policy too... Seriously!!.. I didn't hear oh I'm so sorry you are hurt.. Are you ok? Or checking in with my husband to see how I'm doing?? NO... it was all about renewing his policy and not cancelling with her. So much for friendship and fiduciary responsibility- I guess it truly is all about the money"

"They are always able to handle my matters swiftly with concern as if it's their own. I have dealt with probably all of them in the office today Alexandria gave me many options to help reduce my pymt. There are many options to bundle your insurance and other areas. I strongly recommend not just State farm in general but this office run by Katherine Jones."

"Agent Katherine Jones, Thank you again for spending the time to discuss all of my options regarding life insurance in great length, as well as printing them out so I could review at home. Additionally, the information I obtained regarding financial planning is beyond helpful. Your knowledge through this process is priceless and your professionalism speaks volumes. It is definitely a one-stop shop for all of your insurance needs. I will be sure to recommend all of my friends and family."

"Rude and condescending. I called because I was interested in staying with State Farm for auto insurance and other services but switching agents due to poor service. The agent on the phone at this office made my experience even worse. He told me all agents are too busy at this time and I should try talking to my agent next week, even though I explained the poor service situation. Great way to make sure I drop State Farm altogether after being with them for 7 years. The high google reviews for this office are dubious."

"We have been loyal customers for many years. Since four weeks now we are leaving voicemails and email as we need to update information and have not received any response. Very disappointing. Edit: After leaving the initial response, Kathrine Jones called us right away (on a Sunday) and fixed all outstanding issues. We appreciate her dedication."

"Had one of Katherine Jones agents who took immediate initiative on figuring out the reasons and understanding of a significant increase on my monthly payment. Her name is Alexandra Sarvis and I was truly delighted with her service. In case you’re in the Pinellas county and in need of assistance or looking for a good car insurance; I highly recommend StarFarm Insurance with Katherine Jones, especially with Mrs.Sarvis on the team who can save your time and day, thank you Alexandra!"

"I spent years paying too much for my Auto insurance with Geiko and my father reccomended State Farm, specifically Kathrine Jones. I should of done this WAY sooner. Not only did SF instantly save me close to $100 per monthly payment, but they contact me throughout the year to search for additional discounts. Reddon and the team are absolutely great. We are very happy customers."

"Stopped by the office to assist our daughter in getting Renters Insurance set up for her new apartment. Brandon helped us, explained the coverage, got us the paperwork the complex needed, and made it quick and easy. Katherine stopped in and introduced herself and made my daughter feel comfortable and that Clearwater has friendly helpful people to make it ‘home’. Thank you!!!"

"If i could give 6 Stars, I would. Katherines office, has never failed me. They truly are always right there and ready for whatever, comes there way. Ive never had to wait for anything. This Team is always on top of it, they're SUPER STARS! Ive never had a better and personal experience with an insurance company. I truly feel like family. Thank you!"

"Tried to get a quote for homeowners insurance, and was told that I need to get a 4 point inspection. Got the inspection and then never received a quote, called after waiting a week and was told the agent was at lunch and would return my call. Never received a call so called again the next day and was told the agent was in training and again would call me that afternoon. Never received a call, so I called again that afternoon and left a message. That afternoon I finally received an email from the agent stating she would finish my quote that evening and send it over. Three days later and still nothing. I guess they just don’t want my business"

"Shopping for a better rate for our auto coverage. Called 3 local offices and Katherine Jones office was the only one that had an English speaking human answer. So happy with Paityn's terrific help in providing an excellent, more than competitive quote for our auto insurance. Switching to State Farm improved our coverage AND saved us $1,280 annually in auto insurance premiums over Progressive! She also gave us great recommendations on how to keep premiums at a low and coverage at a high. I am thrilled with the new rate and coverage and happy to know should I need to file a claim or work something out I can pop into the office and get some face to face answers and help. Refreshing!!!"