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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mike Sullivan

May 9, 2023

5  out of  5 rating by Mike Sullivan
"We been with Katherine Jones for several years for auto and home. Staff is very helpful, knowledgeable and supportive. We highly recommend them."


April 23, 2023

5  out of  5 rating by Mary
"Agent Katherine Jones, Thank you again for spending the time to discuss all of my options regarding life insurance in great length, as well as printing them out so I could review at home. Additionally, the information I obtained regarding financial planning is beyond helpful. Your knowledge through this process is priceless and your professionalism speaks volumes. It is definitely a one-stop shop for all of your insurance needs. I will be sure to recommend all of my friends and family."

Robert Furlani

April 19, 2023

5  out of  5 rating by Robert Furlani
"State Farm representative Reddon was excellent to work with. He has outstanding follow up, is very professional and provides excellent customer service."

Corinne Sarvis

April 5, 2023

5  out of  5 rating by Corinne Sarvis
"Working with Alexandra was an excellent experience! She and the rest of the team at Katherine Jones State Farm are A+. Highly recommend."

Sharon Reagin

March 31, 2023

5  out of  5 rating by Sharon Reagin
"Working with Ralph was wonderful. He was professional, caring and made sure I received the best rates. I’m so glad I found this Agency and Ralph."

james fusco

March 29, 2023

5  out of  5 rating by james fusco
"Awesome office people."

Kimberly Lawrence

March 5, 2023

1  out of  5 rating by Kimberly Lawrence
"Rude and condescending. I called because I was interested in staying with State Farm for auto insurance and other services but switching agents due to poor service. The agent on the phone at this office made my experience even worse. He told me all agents are too busy at this time and I should try talking to my agent next week, even though I explained the poor service situation. Great way to make sure I drop State Farm altogether after being with them for 7 years. The high google reviews for this office are dubious."

Jane Kochan

March 3, 2023

5  out of  5 rating by Jane Kochan
"Truly excellent agent. Well trained support staff and service. I will continue to recommend … most deserving."

Mike Listemann

February 5, 2023

5  out of  5 rating by Mike Listemann
"We have been loyal customers for many years. Since four weeks now we are leaving voicemails and email as we need to update information and have not received any response. Very disappointing. Edit: After leaving the initial response, Kathrine Jones called us right away (on a Sunday) and fixed all outstanding issues. We appreciate her dedication."

Dwight Manso

January 24, 2023

5  out of  5 rating by Dwight Manso
"Had one of Katherine Jones agents who took immediate initiative on figuring out the reasons and understanding of a significant increase on my monthly payment. Her name is Alexandra Sarvis and I was truly delighted with her service. In case you’re in the Pinellas county and in need of assistance or looking for a good car insurance; I highly recommend StarFarm Insurance with Katherine Jones, especially with Mrs.Sarvis on the team who can save your time and day, thank you Alexandra!"

Kristopher Fenclau

December 13, 2022

5  out of  5 rating by Kristopher Fenclau
"I spent years paying too much for my Auto insurance with Geiko and my father reccomended State Farm, specifically Kathrine Jones. I should of done this WAY sooner. Not only did SF instantly save me close to $100 per monthly payment, but they contact me throughout the year to search for additional discounts. Reddon and the team are absolutely great. We are very happy customers."

Aaron Jackson

August 4, 2022

5  out of  5 rating by Aaron Jackson
"Aly took great care of me and lead me to get the best from her services. Thank you!"

Hollace Hall

August 3, 2022

5  out of  5 rating by Hollace Hall
"Katherine Jones is absoulutely amazing! I give her 10 stars!"

Carter Ingram

July 27, 2022

5  out of  5 rating by Carter Ingram
"Aly was very helpful in giving me the knowledge and importance of understanding all the coverages, She made the process easy and quick. Great customer service and communication as a professional. Thank you!"

Doug Meier

July 18, 2022

5  out of  5 rating by Doug Meier
"Stopped by the office to assist our daughter in getting Renters Insurance set up for her new apartment. Brandon helped us, explained the coverage, got us the paperwork the complex needed, and made it quick and easy. Katherine stopped in and introduced herself and made my daughter feel comfortable and that Clearwater has friendly helpful people to make it ‘home’. Thank you!!!"

Virginia Lentz

July 18, 2022

5  out of  5 rating by Virginia Lentz
"Kristi was fantastic. Made everything painless and quick. Great coverage at a great price!"

Wesley Jensen

July 7, 2022

5  out of  5 rating by Wesley Jensen
"If i could give 6 Stars, I would. Katherines office, has never failed me. They truly are always right there and ready for whatever, comes there way. Ive never had to wait for anything. This Team is always on top of it, they're SUPER STARS! Ive never had a better and personal experience with an insurance company. I truly feel like family. Thank you!"

Mike Malone

July 1, 2022

1  out of  5 rating by Mike Malone
"Tried to get a quote for homeowners insurance, and was told that I need to get a 4 point inspection. Got the inspection and then never received a quote, called after waiting a week and was told the agent was at lunch and would return my call. Never received a call so called again the next day and was told the agent was in training and again would call me that afternoon. Never received a call, so I called again that afternoon and left a message. That afternoon I finally received an email from the agent stating she would finish my quote that evening and send it over. Three days later and still nothing. I guess they just don’t want my business"

carmen khavarian

June 4, 2022

5  out of  5 rating by carmen khavarian

Thomas Navarro

May 12, 2022

5  out of  5 rating by Thomas Navarro
"This review is in regards to the exceptional service that I received from Danielle Larsen. Thank you Danielle for providing me with excellent service, your attention to detail and your quick response time. You are a true professional!"

Carmen Larison

May 7, 2022

5  out of  5 rating by Carmen Larison
"Shopping for a better rate for our auto coverage. Called 3 local offices and Katherine Jones office was the only one that had an English speaking human answer. So happy with Paityn's terrific help in providing an excellent, more than competitive quote for our auto insurance. Switching to State Farm improved our coverage AND saved us $1,280 annually in auto insurance premiums over Progressive! She also gave us great recommendations on how to keep premiums at a low and coverage at a high. I am thrilled with the new rate and coverage and happy to know should I need to file a claim or work something out I can pop into the office and get some face to face answers and help. Refreshing!!!"


May 5, 2022

5  out of  5 rating by DJ D
"Just signed up for a new policy, Paityn was so amazing. So nice and easy to work with and put up with all of my craziness. Thank you for such a great experience!"


February 10, 2022

5  out of  5 rating by E
"Great experience. We are constantly reviewing our policy and making adjustments to make sure that we have the right coverage. Mr. Gilbert's responsiveness and follow through give us a piece of mind to know that those adjustments will be reflected in our coverage in timely fashion."

pete murphy

January 28, 2022

5  out of  5 rating by pete murphy
"Aly was a HUGE help in transferring my account over to Katherine Jones office!! Not only did she help make this transition a breeze but she walked me through every step of setting up my auto and home insurance. Very friendly staff at this location and I would HIGHLY recommend giving them a call if you use State Farm. Thank you ALY!!"

Cote Caceres

January 28, 2022

2  out of  5 rating by Cote Caceres
"UPDATE Jan 28th - Katherine did call after she saw the review, and after 2 phone calls and over an hour on the phone, she got someone in Billing to explain to me the charges that I had on my account. I still think it took way too long and too many phone calls to be able to give me an answer, but at least it's over with. If there are no issues in the future I'll edit the rating. I had State Farm for 7 years and never had an issue. Now that I came back under Katherine Jones, my bill goes up every other month. And every time I call to ask why I get a "more cars on the road" answer. Now I have called twice to ask about 3 charges of $57 on my account, and nobody can explain to me what this is for. I know it's the underwriters who make these changes, but it's up to my agent to explain the changes to me and give me a reason, and that is not happening. I am very frustrated about this. Everyone in the office is very nice to talk to and they always call back and try and help me out, but I still have not been given an answer to my actual question."